First Line Technical Support Engineer

First Line Technical Support Engineer Salary: £25k - £28k Location: Saffron Walden / Hybrid (4 days in office per week) Our client is currently seeking an enthusiastic and ambitious 1st line support engineer to join their 1st-line help desk team. The role involves engaging with customers on their day-to-day IT support needs via phone, email, and tickets. Responsibilities: - Engage with customers to provide technical support via various channels - Utilize ticket systems and perform data entry - Monitor systems and provide remote access support - Demonstrate good verbal and written communication skills with a customer-focused attitude - Identify and replace PC/laptop hardware components - Possess strong knowledge of Microsoft 365, including Active Directory, Office, Exchange, and Azure - Install and troubleshoot Windows operating systems - Have basic server and infrastructure knowledge - Understand networking and network hardware - Utilize at least 1 year of experience working on a helpdesk - Hold a full UK driving license and have access to a car when required Qualifications: - Solid foundation of IT knowledge - Experience and understanding of working on a helpdesk - Good understanding of ticket systems, monitoring systems, and remote access - Proficiency in Microsoft 365, Windows operating systems, and networking - At least 1 year of helpdesk experience - Full UK driving license and access to a car when required Day-to-Day: - Engage with customers to provide technical support - Utilize ticket systems and monitor systems - Communicate effectively with customers - Identify and replace PC/laptop hardware components - Troubleshoot Windows operating systems and provide basic server support - Assist with networking and network hardware issues If you are looking to further your career in IT and gain a broader understanding of supporting IT in businesses, this is an excellent opportunity to join a friendly and relaxed company with ample opportunities for career progression. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy