IT Service Desk Engineer

IT Service Desk Engineer Derby Permanent £22,000- £28,000 (DOE) IT Service Desk Engineer needed for a permanent role in Derby. Providing IT technical support to clients across the midlands. A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Full UK Driving Licence and own vehicle preferred. Start ideally November/December 2024. Key skills, experience + tasks: • Providing day-to-day IT support to 1st/2nd line level for a diverse range of external customers. • Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. • System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. • IT asset tracking, service provisioning + managing IT accounts for new starters/leavers. • Technical Environment: Windows Server, Active Directory (AD), DNS/DHCP, Group Policies, Office 365, basic Networking. • Soft skills: problem solving, attention to detail, logical, proactive, prioritisation + strong customer service skills. • Benefits: £22-28k Salary (DOE) + pension + healthcare + 28 days holiday (including BHs) + support to gain IT accreditations + more