Customer Success Manager required by a thriving technology business who continue to grow exponentially. In this role, you will be responsible for building strong customer relationships, focusing on engagement and retention.
My client builds systems and software for the travel industry and are trusted by a large number of household name companies. As Customer Success Manager you will join a fantastic company and get to work with a global customer base within a growing customer success function. We are seeking an individual with a passion for customer happiness and who understands the analytics behind platform usage. You'll be a customer champion and of course be involved in onboarding new customers and then maintaining those long-term relationships.
Customer Success Manager requirements:
- Help grow the Customer Success function from scratch
- You ideally have experience in a B2B SaaS/enterprise software environment based around complex technologies (it is important that you understand the product here)
- You're customer and people focused, and an expert in rapport & relationship building
- Travel industry tech would be a bonus
The hiring company are very people-first and have a great focus on wellbeing, and promote a healthy work-life balance (no more working after hours!). As a result they have a happy team and have won awards for being a great place to work!
Customer Success Manager Role benefits:
- Starting salary to £55,000
- 100% Remote (or optional Brighton office if you prefer)
- 25+ days' holiday
- Strong focus on wellbeing and work-life balance
- Medical & life insurance
- Great career progression opportunities and personal development
This is an exciting time for my client and a role that offers an excellent home and a fantastic challenge. The office is in Brighton however you can work fully remotely if you prefer, from anywhere in the UK!
If you are a Customer Success Manager and want to be part of an awesome team then please send your CV to Rob Goffin at IT Recruitment Solutions now!
Customer Success Manager, Travel, SaaS, Software, Remote, Brighton, Permanent
£55,000 + Benefits + Remote