1st Line Support Technician

1st Line IT Support Technician Permanent Cambridge (Hybrid) £24,000 - £28,000 (DOE) 1st Line IT Support Technician needed for a 'hybrid' remote permanent position based in Cambridge. Start ASAP during Autumn 2024. A chance to join an established + growing IT services business. Previous IT Service Desk and Helpdesk experience is strongly preferred. Key skills, experience + tasks include: 1st line technical support for Windows / Microsoft technical environments. Logging calls, trouble-shooting, diagnosis + IT problem resolution to 1st line level. Providing remote IT support for end-users, escalating calls were necessary + managing IT incidents within agreed SLAs. Tech Environment: Windows, AD, O365, desktop PCs, laptops, tablets, mobile devices, MS Exchange, DNS/DCHP, VPNs, firewalls, SharePoint, Azure AD. Benefits: £24-28k Salary (DOE) + Hybrid Remote (2 days/week WFH) + 25 days holiday (plus BHs) + pension + profit share + private healthcare + gym + free parking + enhanced maternity/paternity + more