IT 2nd Line Service Desk Engineer (5 days onsite)

IT 2nd Line Service Desk Engineer Canary Wharf (5 days onsite) Fulltime/permanent role Role summary: As an 'IT Second Line Service Desk Analyst' you are responsible for establishing IT services and providing continual ongoing support and maintenance, assisting the Service Desk Team Leader where required - ensuring the performance, reliability and protection of all IT services meets the business needs. As the initial contact for all incidents and requests, you will need to prioritise efficiently to respond to the customer's needs quickly and professionally. Essential: 2+ years' Experience in an enterprise IT environment Hands-on Experience in troubleshooting Experience with Microsoft Windows Desktop Experience with Microsoft Office / 365 Experience Managing Active Directory Highly self-motivated with a keen attention to detail. Knowledge of the ITIL framework Experience in supporting Cisco Meraki products Experience of Intune Experience of AzureGCS is acting as an Employment Agency in relation to this vacancy