Telecoms Project Coordinator

Key Objectives/ Deliverables Reporting to the project manager, the role holder will be knowledgeable in the area of Access, CRQ , RAMs & HOPs. Initially working on a TX Migration project, but with scope to work across other telecom projects. Responsibilities * Running project schedules from the Genesis Database. * Running dedicated project reports from Genesis Database and presenting the information. * Present weekly totals of target v’s actual. * Booking Access for Genesis Field & customer engineers using various Service Providers (SP’s) access database/portals. * Creating Risk Assessments (RAMs) & Hand Over Packs (HOPs) prior to the activity. * Liaising with Field Engineer’s, Site Managers and Project Managers when required. * Raising and closing site outages CRQ’s via the Remedy database in line with the project requirements. * Checking the quality of the Genesis completion certification and or surveys are uploaded to Genesis database or customer database within SLA. * Tracking all necessary daily/weekly activities on sites including creating/updating /closing down and changing Site Logs in system and updating necessary reports. * Co-ordination of daily project process including generating and maintaining weekly schedules and trackers. * Raising operational deficiencies and monitoring them weekly; coordination of Operational Deficiencies / recording Information in internal system and close customer deficiencies down / reporting specific issues to customer system; monitor the progress of deficiencies raised. * Responsible for asset tracking of project issued items i.e. Test Sims, Keys, Obas etc. * Issuing daily/weekly schedule reports to customer and suppliers. * Coordination of all additional costs requests & sending necessary documentation (including approvals) to PM for PO to be raised. * Requesting PO from PM for any payments required by SPs & or their portals. * Full control of documentations flow processes for access/CRQ/RAMs & HOPs * Working alongside engineers and dealing with day-to-day issues effectively. Operational Experience Essential – Knowledge of Microsoft packages Extensive experience of CRQ management Ability to use Web Based reporting tools Experience of customer facing roles Desirable – Telecoms experience would be helpful Database Experience Knowledge of UK Service Providers access portals Person Specifications Essential – Be a team player. Develop, maintain, and strengthen partnerships that can provide information, assistance, and support. Ability to work independently Strong organisational skills Well presented and professional Organised and ability to multi-task Excellent attention to detail A good planner Methodical & Structured Desirable – Ability to articulate and express self clearly in conversations and interactions with others. Clear business and technical writing skills. Solve problems by using a logical and systematic approach. Ability to anticipate the implications and consequences of any failures and take appropriate action. Ability to gain others' support for ideas, proposals, projects, and solutions. Academic & Technical Background Essential – 3 to 5 years’ experience in a comparable role Information Technology literate. English language & written. Desirable – Comfortable working with multiple stakeholders & within a multi-cultural