1st Line Support Engineer

1st Line Support Engineer Location: Leigh on Sea, Essex Salary: £25,000 annually Employment Type: Full Time Working Hours: Monday to Friday, 08:30 - 18:00 (occasional Saturdays) Holiday Entitlement: 20 days plus bank holidays Are you a passionate IT professional looking for the next step in your career? We're a well-established IT solutions provider with over 20 years of experience supporting UK businesses across various sectors. We’re seeking a driven 1st Line Support Engineer to join our team in Leigh on Sea, Essex. Key Responsibilities: * Provide first/second line telephone support for service requests. * Conduct on-site support visits to client locations. * Troubleshoot and repair desktop PCs, laptops, and server-side issues. * Manage incident and problem resolution. * Set up new server solutions and perform network troubleshooting. Skills & Qualifications: * Solid technical knowledge of Windows operating systems and Windows Server (Apply online only)). * Proficiency in AD administration and management. * Experience with Microsoft Office products (Excel, Outlook, Word, PowerPoint) and Office 365. * Networking experience, including TCP/IP topologies, switches, and routers. * Experience supporting mobile devices. * Strong communication, customer service, and problem-solving skills. * Ability to work independently and as part of a team, handling tasks under pressure with great attention to detail. * A minimum of two relevant IT certifications is preferred. Additional Requirements: * Full UK driving license and own transport are essential for this role. Career Growth: This role offers excellent opportunities for professional growth within a forward-thinking company that invests in new technologies and offers continuous training to its engineers. If you're a self-motivated IT professional with a passion for problem-solving and delivering excellent customer service, we'd love to hear from you