IT Helpdesk Support Team Leader

IT Helpdesk Team Leader Potters Bar / North London Up to £42,000 + Excellent Prospects Cerulean, a leading MSP based in Potters Bar are seeking an IT Helpdesk Team Leader to join their expanding business. The role is office based and located in Potters Bar on the Hertfordshire / North London borders. A salary of up to £42,000 is available based on experience. The hours are 9:15 to 5.15pm and we are are ideally looking for candidates who are based within 30 minutes of the office in Potters Bar as the role will be office based. ROLE DETAILS Your role as an IT Helpdesk Team Leader will see you manage a team of six within the network solutions team and also act as the escalation point for all client queries, ensuring that customer satisfaction is maintained at all times. Duties will include: Managing team workloads by ensuring accurate ticket allocation Monitoring ticket performance and SLA targets Produce statistics from various aspects to substantiate that targets are achieved at periods (daily, weekly, monthly yearly) as agreed with management. Provide support and assistance to other members of the team to aid their understanding to support the technology and deal with tickets in a timely manner. Assisting the teams on-going learning and development. Developing and implementing strategies and ideas for on-going service improvement. COMPANY DETAILS: You will join a join a well-established MSP who were established over 20 years ago. Cerulean have built their reputation on trust, quality and honesty and provide IT Support for a wide range of businesses. They are a team of eleven, many of whom have been with the company for over ten years – they have a fantastic culture. REQUIRED SKILLS: You will have majority the following experience: -          Experience of leading and mentoring small teams within IT Support, Service Desk or Helpdesk -          It would be highly desirable to have a background within an MSP environment. -          An IT Support background which will include knowledge of Office 365, Azure and Exchange. -          Knowledge of Autotask, ConnectWise or Halo would be desirable. -          It would be desirable to be ITIL certified. SALARY: Range of £35,000 to £42,000.(dependent on experience) Benefits include: -          25 days holiday -          Private Medical -          Company pension contributions -          Training and development opportunities LOCATION: Potters Bar / Hertfordshire / North London COMMUTE FROM: Barnet | Finchley | Enfield | Hatfield | Welwyn Garden City | Watford | St Albans TO APPLY: Please send your CV to Skye McLellan at CV Screen in strict confidence or call Skye for more details. CV Screen is the Recruitment Agency managing this vacancy on behalf of Cerulean. ALTERNATE TITLES IT Service Manager | IT Support Manager | Helpdesk Manager | Service Desk Team Leader CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)