Helpdesk Technician (1st Line Support)

We are partnering with a leading managed service provider in Newcastle, dedicated to offering top-notch IT solutions and support to a diverse range of clients. Our client prides itself on its innovative approach and exceptional customer service, making them a standout in the industry. They provide a nurturing and dynamic work environment where employees can excel and grow. Helpdesk Technician (1st Line Support) Newcastle/Onsite £25,000 - £27,000 Main Duties: Serve as the first point of contact for clients seeking technical assistance. Provide 1st line support through the helpdesk system, resolving technical issues efficiently and professionally. Troubleshoot and resolve hardware, software, and network issues. Assist with the setup, configuration, and maintenance of IT equipment and systems. Log and track support requests, ensuring timely updates and communication with clients. Escalate complex issues to higher-level support teams as needed. Maintain a high level of customer satisfaction through excellent communication and problem-solving skills.Tech Stack: Microsoft Office 365 Active Directory Windows 10/11 Basic hardware knowledge (PCs, printers, peripherals) Networking fundamentals (DNS, DHCP, TCP/IP) Remote desktop toolsBenefits: 25 days of holiday plus bank holidays Comprehensive training and development programs Health and wellness initiatives Pension scheme Career progression opportunitiesIf you're a dedicated and customer-oriented IT professional looking to join a progressive and supportive company, we'd love to hear from you. Please hit apply now to submit your CV. For any queries or further information, feel free to reach out to me at 0191. 249. 3639. or via email at Darcey . Obyrne @ in technology group . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy