Service Desk Engineer

Devonshire Hayes have partnered with a fantastic organisation to help them secure a talented Service Desk Analyst. You will be tasked with the following, * Being the first point of contact for all IT-related support for the firm, ensuring that each support call (telephone, e-mail or in person) is dealt with promptly, efficiently, competently, and professionally. * Providing remote technical support for computer applications and hardware, including: Microsoft Office Suites, Windows 10/11, Mobile Device management (preferably Intune), TeamViewer, Active Directory, Mobile technologies (iOS, Android). * Using our IT Service Management Tool (ServiceNow) to provide appropriate troubleshooting tracking log, escalation, and documentation. * Basic laptop builds Hybrid working for the Service Desk team is one week in the office and one week WFH, these include on call roto's and shift patterns 8am-4pm,10am-6pm and 4pm-12am