IT Smart Technician Trainee

Company: Just IT We have an amazing way to start your career in Tech. Perfect for those who don't have any industry experience and want a career change. We at Just IT have a number of apprenticeships with great companies and a team of specialist tech recruiters for those who are job-ready. We are sure we can find the best route into a fantastic tech career for you. About the role: Please note to get to the interview stage you will need to join a 10 week government funded training programme delivered by Just IT. This will be delivered remotely and will provide you the necessary experience and skills required to start the role. Main responsibilities: * Provide a single point of contact to internal colleagues reporting IT related incidents. * Diagnose and resolve technical issues at first level to minimise downtime to colleagues * Obtain both technical information and business impact to enable support teams to resolve incidents effectively. * Excellent ability to troubleshoot and problem solve. Training opportunities: * Smart technologies * Electrical principles * Technical and architectural drawings and documentation * Networking * Internet of things (IoT) * Project management Skills required: * Excellent communication skills. * A desire to provide customers with excellent services. * A desire to learn new skills. * Ability to work in a great team. * Ability to use problem solving techniques