IT Solutions Coordinator

Scout Recruiting now has an opportunity for an Information & Technical Solutions Coordinator. This exciting new role offers the opportunity to work across a broad range of projects and compliance tasks where no two days are the same. You will play a vital role in supporting and maintaining compliance obligations across PCI DSS, BACS and GDPR. Accuracy and the ability to maintain detailed records are a prerequisite of this role. There is a broad range of software providers including Microsoft, Access, Adobe, Box, Dotdigital, Eventbrite, Naviga, Myriad, Exact Editions and MagazineCloner to name a few. Key responsibilities: * Staying PCI DSS & BACS audit-ready year-round * Maintaining accurate documentation – policies, training manuals and procedure guides to support all company compliance obligations and day-to-day working practices * Managing centralised cyber awareness, GDPR & PCI DSS training * Assisting with the support of all business software systems, including diagnostics, fault finding, and liaising with external suppliers, including integrations between software solutions * Providing guidance and support to end users through our internal ticketing systems * Supporting software upgrades, testing, DPIA where necessary and smooth deployment * Supporting internal software Super User groups, ensuring implementation of latest innovations and best practice * Collaborating on maintaining business resilience and continuity plans, including regular testing * Working with cross-functional teams to streamline technical workflows and enhance productivity * Staying up to date with emerging technologies and best practices in data protection, PCI DSS, compliance and cyber security Skills required: * Excellent organisational skills to manage multiple tasks simultaneously * Good problem-solving/analytical skills and the ability to explain the complex in simple terms * An understanding of compliance and audit obligations ideally with exposure to PCI DSS, BACS and data protection * Strong communication skills to provide detailed information in easy-to-understand formats * A high proficiency in using all Microsoft systems and a proactive approach to learning new software * Strong collaboration skills, patience and the ability to remain calm under pressure Short listing begins immediately