Service Desk Support x 10

Service Desk Support x 10 £12.92 per hour Nottingham Full time hours, 6 Month contract Start date: ASAP We have an exciting opportunity for 10 Service Desk Support Agents to join our client based in Nottingham. We're looking for analytically minded candidates to support their lead service desk analysts for 6 months. This is an opportunity to work for a highly reputable and innovative company who are celebrating growth and expansion due to their continued market dominance. Duties will include. Working in a frontline support role to triage, process and resolve a high volume of tickets through an internal system Ensuring SLA's are met Ensuring all information is collected to ensure issues are resolved thoroughly & accurately Contacting clients via software, email or phone when needed Escalating more complicated tickets where appropriate Skills and experience required. Naturally analytical and ability to problem solve IT Proficient including SQL (entry level to intermediate), Microsoft 365, Excel and Word Ability to prioritise tasks Experience in customer-focused positions An excellent communicator Apply NOW to avoid disappointment! Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three business days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future