1st/2nd Line Support Engineer

In Technology Group are looking for a 1st/2nd Line Support Engineer to join one of our clients in Leeds, based on site. As a 1st/2nd line support engineer, you will be responsible for providing up to L2 solutions for their clients, acting as a 1st point of contact for resolutions from the service desk and escalating above as appropriate. Daily Responsibilities: Be responsible for 1st/2nd line support Oversee the provision of support to multiple clients across various sectors. Resolve hardware, software and network issues Ensure that SLAs are being met in an efficient and timely manner Prioritise tickets and escalate as needed Person Specification: Strong understanding around Azure & M365 Good understanding of Networks Strong experience with Active Directory Strong understanding of Windows Servers Previous experience working for a Managed Service Provider would be beneficial Salary up to £30,000 DOE. Sponsorship is not available with this role. Must have a UK driving license In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy