Service Desktop Engineer

Desktop Engineer – Join Our Dynamic Service Desk Team! Are you ready to take your technical skills to the next level? We’re looking for a Desktop Engineer to provide exceptional technical support to our customers across a wide range of industries. If you’re passionate about IT, customer service, and have a knack for problem-solving, we want to hear from you! What You'll Do: Deliver high-quality technical support to end-users via phone, email, and on-site. Troubleshoot and resolve desktop issues swiftly and efficiently. Install and configure new software, hardware, and peripherals to meet customer needs. Maintain software licenses, hardware inventory, and service documentation. Ensure desktops meet security standards with proper configuration, firewalls, and antivirus software. Collaborate with our internal RTS teams to implement innovative tech solutions. Train and mentor users, helping them master desktop software and tools. Required Skills: Experience with Windows and Mac OS. Hands-on knowledge of Datto, Intune, and Office 365. Strong understanding of Microsoft tools and network protocols. A solid grasp of security systems and desktop support tools. Excellent communication and customer service skills. Ability to work under pressure and manage tasks efficiently. Must have a full UK driving license and access to your own vehicle. Desirable Skills: Familiarity with ISO27001 standards. Knowledge of ITIL standards. Experience with Linux, Windows Server, Hyper-V, and networking devices (Juniper, Cisco). Organized, reliable, self-sufficient, and a great team player. If you’re looking for an exciting opportunity to grow within a supportive team and work with cutting-edge technology, apply now! Join us and be part of a team that’s shaping the future of IT