Company:
Phew
Location: Milton Ernest
Closing Date: 25/11/2024
Salary: £35000 - £45000/annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
Drive client success and business growth in a fast-paced SaaS environment. As an Account Manager at Phew, you'll own strategic relationships with healthcare and public sector clients, leading everything from day-to-day success to long-term expansion. You'll turn client relationships into lasting partnerships using our proven frameworks and working with a collaborative team.
Role PurposeOur account managers are the driving force behind client success and growth. Using our 6-step account management process and priority-based review framework, you'll own client relationships from onboarding through expansion. This role blends deep product knowledge with exceptional teamwork - you'll collaborate across Product, Support, and Sales to deliver results. You'll set clear expectations, build strong relationships, and strategically grow our Annual Recurring Revenue through systematic account development and targeted solution expansion.
At Phew, we embrace accountable roles with clear metrics that directly connect your efforts to company growth.
What You'll DoStrategic Client Success:
- Lead our systematic account management process
- Develop and execute strategic account plans
- Drive proactive client engagement and success
Revenue Growth:
- Identify and execute cross-sell/upsell opportunities
- Manage renewal and expansion processes
- Build qualified pipeline through systematic opportunity assessment
Client Relationships:
- Serve as trusted advisor to assigned accounts
- Build multi-level stakeholder relationships
- Coordinate internal resources for client success
Operational Excellence:
- Maintain accurate CRM records and forecasts
- Collaborate effectively across internal teams
- Drive continuous process improvement
Who We're Looking ForWe need people who move purposefully and bring energy to everything they do - but know that great teams outperform great individuals every time. You should be:
- Curious by nature, always wanting to understand more
- Action-oriented, turning complex challenges into progress
- Respectful of what works while driving improvements
- Adaptable, thriving as we scale while helping others do the same
About PhewWe develop software and services that enable healthcare and public sector clients to streamline operations and enhance communication. Our growing, agile team is dedicated to delivering world-class solutions that make a real difference in critical sectors.
Requirements
Minimum 2 years' experience in SaaS account management
Experience working with public sector/healthcare clients preferred
Proficient with CRM systems (HubSpot experience preferred)
Full UK driving license for client visits
Ability to work hybrid (2 days/week in Thurleigh office)
Strong stakeholder management experienceBenefits
We believe in rewarding people who bring their energy, embrace our pace of growth, and help make everyone around them better. If you're ready to make an impact, we're ready to make it worth your while.
Salary & Rewards:
£35,000 basic + uncapped commission (OTE £40-45K)
Clear progression path with quarterly commission structure
Performance and referral bonuses
Annual salary reviewsCore Benefits:
Hybrid working (2 days/week in office)
Professional coaching & development plan
24 days holiday + bank holidays
Life assurance (4x salary after probation)
Company pension
Regular eye tests
Monthly company performance updatesOptional Benefits (Salary Sacrifice):
Health insurance
Electric car scheme
Cycle to work scheme
Additional pension contributionsFuture Benefits:
Share equity scheme
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