2nd Line Support Engineer - Norwich/Cambridge

Do you have experience in an MSP environment? Have you been in a 2nd Line Support role for around 2 years? Do you want to expand your knowledge and have room for growth? If you answered yes to any of the above get in touch. Our client is an award-winning MSP with a plethora of opportunities. After opening not one but two new offices they are on a continued growth trajectory. In return you will receive: 25 Day Holiday, Flexible profit share, Buy & Sell Holiday, Private Health Insurance, Electric Car Scheme, Income Protection, Enhanced Maternity & Paternity Packages, Hybrid Working. Duties & Responsibilities: * Setting up and supporting small and medium business networks. * Supporting PCs and servers remotely and on-site (Win10, Win11, 2012, 2016, 2019 & 2022). * Installing business computer systems. * Office 365 maintenance, installation and migration. * Supporting customer applications. * Microsoft Exchange 2016/2019. * Setting up email accounts. * Managing DNS. * Administration of IP Phone systems (via web-based interface). * Working with a diverse client base in different industry sectors. * Taking on technical lead responsibilities helping to shape and develop clients long-term IT Strategies. * Expose to different and new technologies tailored to clients specific needs and requirements. Knowledge: * Onsite router installations * Basic Firewall installation * SSL VPN configuration * Acronis backup setups and troubleshooting * Writing comprehensive procedures * Monitoring Alerts * Network Switches * Server Alerts * Monitoring Deployment * Completion of IT Solutions & Project Work * Network Switches & Firewalls * Active Directory/Azure Active Directory Implementation * Office 365 Migration & Management * SharePoint Deployment * Public Wi-Fi * UPS * NAS Drive * Microsoft Intune If you are interested in finding out more about this position, please contact Daniel for a chat on (phone number removed) or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy