Head of Customer Success

Head of Customer Success required by a thriving technology business who continue to grow exponentially. In this role, you would be able to build your own global customer success team as well as implement best customer success strategies throughout the organisation.

My client builds systems and software for the travel industry and are trusted by a large number of household name companies. As Head of Customer Success you will join a fantastic company who have amazing amounts of passion for their craft, and get to work with a global customer base. We are seeking an individual who has set up a customer success function in the past - so proven leadership qualities and a good grasp of strategy is a must-have. You'll be a customer champion and be involved in onboarding new customers and maintaining those long-term relationships.

Head of Customer Success requirements:

• You've set up customer success functions/teams and strategies previously
• You have proven leadership qualities and have hired/grown a team in the past
• You have strong experience in a B2B SaaS/enterprise software environment based around complex technologies (it is important that you understand the product here)
• You're customer and people focused, and an expert in rapport & relationship building
• You're commercially focused
• Travel industry tech would be a bonus

The hiring company are very people-first and have a great focus on wellbeing, and promote a healthy work-life balance (no more working after hours!). As a result they have a happy team and have won awards for being a great place to work!

Head of Customer Success Role benefits:

• Starting salary to £100,000
• 100% Remote (or optional Brighton office if you prefer)
• 25+ days' holiday
• Flexible working hours and a strong focus on wellbeing and work-life balance
• Medical & life insurance
• Lots of other perks
• Thriving company with an excellent global client base

This is an exciting time for my client and a role that offers an excellent home and a fantastic challenge! The office is in Brighton however you can work fully remotely if you prefer, from anywhere in the UK! Note - you MUST be based within the UK to be considered.

If you are a Head of Customer Successand want to be part of an awesome team then please send your CV to Rob Goffin at IT Recruitment Solutions now!

Head of Customer Success, Customer Success Lead, Travel, SaaS, Software, Remote, Brighton, Permanent

£100,000